Privacy Policy

PRO Rental Property Management ("PRO Rental", "we", "us", "our") is a licensed property management agency operating in Southland, New Zealand. We are committed to protecting your personal information and complying with the New Zealand Privacy Act 2020. If you have any questions about this policy, please contact us at Guna@prorental.co.nz.

We collect personal information that is necessary for providing our property management services. This may include: • Full name, date of birth, and contact details (phone, email, address) • Rental history and references from previous landlords • Employment information and proof of income • Credit and background check information (with your consent) • Bank account details for rent payments and disbursements • Property details and documentation for landlord clients • Communications between you and our team • Information submitted through our website contact forms

We use your personal information to: • Assess tenancy applications and manage tenancy agreements • Communicate with landlords and tenants about property matters • Process rental payments and financial transactions • Conduct property inspections and maintenance coordination • Meet our legal obligations under the Residential Tenancies Act 1986 and related legislation • Comply with Healthy Homes Standards and other regulatory requirements • Respond to enquiries submitted through our website • Improve our services and manage our business operations

We do not sell, rent, or trade your personal information. We may share your information with: • Credit reference agencies and tenancy tribunal databases (for application checks, with consent) • Tradespeople and contractors for maintenance and repairs • Insurance providers where relevant to your tenancy or property • Our legal and accounting advisors, under strict confidentiality • Government agencies where required by law (e.g. Tenancy Tribunal, IRD) All third parties we work with are required to handle your information in accordance with the Privacy Act 2020.

Your information is stored securely using industry-standard practices. We use secure cloud-based systems with access controls to protect your data from unauthorised access, modification, disclosure, or loss. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Tenancy-related records are generally retained for 7 years in accordance with New Zealand legal requirements.

Under the New Zealand Privacy Act 2020, you have the right to: • Request access to the personal information we hold about you • Request correction of any information that is inaccurate or out of date • Ask us to delete your information where we no longer have a lawful basis to hold it • Complain to the Privacy Commissioner if you believe we have breached your privacy rights To exercise any of these rights, please contact us at Guna@prorental.co.nz. We will respond to your request within 20 working days.

Our website may collect non-personal information through standard web analytics tools, including pages visited, browser type, and referring URLs. This information is used in aggregate to improve our website and is not linked to individual users. We do not currently use tracking cookies for advertising purposes. If this changes, we will update this policy accordingly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website. We encourage you to review this policy periodically.

If you have any questions, concerns, or complaints about how we handle your personal information, please contact: Guna Baskaran PRO Rental Property Management Email: Guna@prorental.co.nz Phone: 0211 844 148 Address: 323 Ness Street, Appleby, Invercargill, 9812, Southland You can also contact the Office of the Privacy Commissioner at www.privacy.org.nz if you are not satisfied with our response.